I am an experienced senior technology professional with a pioneering career focused on designing and managing large-scale, enterprise wide contact center technology transformation programs including speech recognition and intelligent call routing systems. I have used 16+ years of strong leadership, problem solving and technical skills to identify emerging technology trends, define vision and strategy, mobilize internal and external resources, and build strong relationships with business partners and technology vendors.
Technology Transformation • Management Consulting • Leadership • Innovation Development • Smarter Commerce, Analytics • Emerging Technologies • Strategic Planning
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